Internal Sales Executive Vacancy
JOB DESCRIPTION
JOB TITLE: Internal Sales Executive
LINE MANAGER: Sales Manager
LOCATION: Luton
DATE: January 2024
Company Description
Cawleys is a third-generation family business with over 70 years’ experience in the waste management industry and is one of the leading, independently owned recycling companies in the UK. Current turnover exceeds £36.8m and the company employs 243 staff across four sites, operating a mixed fleet of 80 waste collection vehicles.
Cawleys does not own or manage landfill sites preferring to invest in waste recovery and processing technologies. The company pioneered the use of anaerobic digestion (AD) for commercial food waste in 2008, opening a state of the art Materials Recycling Facility (MRF) in the same year.
Cawleys is a strong, diverse resource management organisation offering a wide range of bespoke, innovative waste and recycling services. These include food waste recycling, award winning environmental change management programmes through our associate company, Veris Strategies and our specialist hazardous waste services division. We are accredited by Investors in people. The company’s administrative and operational HQ is based in Luton with further sites in Milton Keynes and Wellingborough.
Role Purpose
To sell the full range of Cawleys waste services and products
To contact existing customers, previous customers and potential new customers directly by telephone, or by email, to make sales through detailed qualification of their specific requirements and needs.
To handle incoming Sales prospect enquiries, through various marketing sources, such as Web, Web Chat, E-mail and Telephone
To collect, verify and update customer details / information on our CRM database, collating the required information to record our activities and aid us in future marketing
To work with the National Sales Manager, to ensure we are offering the right type of service to the right customer, through a series of specific qualification questions, such as site location, type of business and type of waste created
To assist the Sales Team and the business overall achieve its targets and budgets
KPI’s
Achieve daily outbound calls and contact targets
Identifying decision makers and updating relevant customer details
Achieve monthly sales objectives and targets
Achieve sales conversion targets
Achieve minimum standards of timed response and reaction to incoming enquiries
Achieve minimum value and profitability targets
Key Responsibilities
To qualify and identify opportunities, through inbound and outbound conversations with potential new customers and opportunities
To develop creative pitches and propositions aimed at specific industry sectors
To proactively follow up leads
Use of initiative to identify and follow up opportunities with businesses who are not already on the database or who are previous customers of Cawleys
Updating customer information on the existing database
To gather, input and manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
To work closely with the marketing team to achieve sales objectives
To negotiate commercial terms and prices within clear set guidelines and objectives
To attend regular sales meetings to report on activity and discuss relevant issues and contribute to the discussions around the team performance
To liaise effectively with departments within Cawleys to ensure customer requirements are met
Knowledge, training, experience, technical and personal skills
At least 1-2 years working within a sales environment preferably in a proactive telemarketing or field sales role within the environmental/waste (or related) industry
Intermediate IT skills – Word, Excel, PowerPoint
Excellent telephone skills
High degree of accuracy
Demonstrated ability to prioritise issues
Organisational and time management skills
Good at information seeking and handling
Able to manage multiple tasks
Excellent customer service and oral/written communication skills.
Well-presented personal appearance
Polite, friendly and confident telephone manner
Strong attention to detail
Flexible, driven, positive and a proactive attitude
Ability to work on your own and self-manage wisely to the benefit of the company, whilst being a team player
Has a ‘can do’ attitude both internal and external
Ability to think quickly, problem solve and make decisions.
Focus on commercial awareness.
Remuneration
Offering a competitive salary and the chance to join a growing company committed to investing in our people. We also offer a benefits platform, pension contributions and other health scheme benefits including death in service provision.